End User Terms & Conditions of Use
1. Definitions and Interpretation
"Account"means an account required to access and/or use certain areas of Our Site including Our Platform;
"Consumer"means a consumer who wishes to obtain a lead (which could include a finance quote) or apply for finance in respect of a vehicle either in person at a dealership or online via the Customer Site or Third Party Site;
"Consumer Data"means data that is inputted directly by a Consumer either via the Customer Site or Third Party Site;
"Content"means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information that appears on, or forms part of, Our Site (including, but not limited to, Our Platform) (excluding the Customer Content) and any other content that We otherwise provide to You as part of the Services;
"Contract"means the contract between Us and the Customer for the purchase of a Subscription for the Services;
"Customer"means the customer who has entered into the Contract with Us in respect of the provision of the Services;
"Customer Content"means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information, including data relating to a Consumer, that is inputted or provided by You (acting on behalf of the Customer) via Our Platform or otherwise using the Services (which, for the avoidance of any doubt, shall not include the Consumer Data);
"Customer Site"means a website that is owned and operated by the Customer:
"Intellectual Property Rights"means patents, rights to inventions, copyright and related rights, moral rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;
"Licence"means the licence to use the Services granted to You pursuant to Clause 4.1 of these Term of Use;
"Our Site"means our site at www.autoconvert.co.uk;
"Platform"means collectively the online software applications, facilities, tools, services, and information that We provide through Our Site as part of the Services;
"Services"means the subscription services provided by Us to the Customer and the End Users under the Contract (as detailed in the Contract);
"Subscription"means the subscription for the Services purchased by the Customer from Us, as set out in the Contract;
"Subscription Fee"means the fees payable by the Customer to Us in respect of the Subscription, as set out in the Contract;
"Third Party Service Provider"means a third party providing a service that is offered to the Customer and End Users through Our Platform, as detailed in Clause 7.5;
"Third Party Site"means a website that is owned and operated by a third party, pursuant to an agreement between the Customer and the Third Party;
"Virus"means anything or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices;
"We/Us/Our"means Blue Owl Network Ltd trading as Auto Convert, a company registered in England under 09633716, whose registered address and whose main trading address is 1 Tony Wilson Place, Manchester, M15 4FN.
"Subscription Confirmation"means our acceptance and confirmation of your purchase of a Subscription;
"Subscription ID"means the reference number for your Subscription;
"User"means a user of Our Site;
"User Content"means any Content submitted by a User;
2. Information About Us
2.1 Our Site, www.autoconvert.co.uk, is owned and operated by Us. Our VAT number is GB228856472.
2.2 We are a member of the BCCA.
3. Access and Changes to Our Platform and/or Services
3.2 We may from time to time make changes to the Services, as follows:
3.2.1 Minor changes may be required to make underlying technical alterations, for example, to fix an error or to address a security issue. We will inform You by email or via Our Platform of any such changes (including, if applicable, anything that You need to do), however they will be unlikely to materially affect Your use of the Services;
3.2.2 Other changes may be made to reflect changes in the law or other regulatory requirements. We will inform You by email or via Our Platform of any such changes (including, if applicable, anything that You need to do); and
3.2.3 We will continue to develop and improve the Services over time, in some cases making significant changes to the Services. You will be kept fully informed of any and all such changes.
3.3 We will use reasonable endeavours to ensure that the Services are available at all times. In certain limited cases, however, We may need to temporarily suspend availability to make certain changes outlined under sub-Clause 3.2. Unless We are responding to an emergency or an urgent issue, We will inform you in advance of any interruptions to availability.
3.4 You are responsible for protecting Your hardware, software, data and other material from Viruses and other internet security risks when using the Services.
4. Our Intellectual Property Rights and Licence
4.2 Subject to the licence granted to Us under sub-Clause 5.3, the Customer retains the ownership of copyright and other Intellectual Property Rights in the Customer Content (subject to any third party rights in that Customer Content and the terms of any licence under which You use such Customer Content).
4.3 All Content and the copyright and other Intellectual Property Rights in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
4.4 You shall not
(i) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of Our Platform in any form or media or by any means; or
(ii) attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of Our Platform; or
4.4.2 access all or any part of the Services in order to build a product or service which competes with the Services; or
4.4.3 use the Services to provide services to third parties; or
4.4.4 subject to clause 12.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services available to any third party except the End Users, or
4.4.5 attempt to obtain, or assist third parties in obtaining, access to the Services, other than as provided under this clause 4.
4.5 You shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and, in the event of any such unauthorised access or use, promptly notify Us.
5. Customer Content
5.1 You agree that You will be solely responsible for any and all Customer Content that You upload to Our Platform or otherwise provide via our Services. Specifically, You agree, represent and warrant that You have the right to upload, provide and/or otherwise use the Customer Content.
5.2 You agree that You will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by You under sub-Clause 5.1. You will be responsible for any loss or damage suffered by Us as a result of such breach.
5.3 The Customer retains ownership of the Customer Content and all Intellectual Property Rights subsisting therein. By creating or uploading Customer Content, You grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, worldwide licence to store, archive, transmit, display the same for the purposes of operating Our Site and Platform and providing the Services.
5.4 If You wish to remove Customer Content, You may do so via the Platform. Removing Customer Content also revokes the licence granted to Us to use the same under sub-Clause 5.3.
6. Acceptable Usage Policy
6.1 You may only use the Services in a manner that is lawful and that complies with the provisions of this Clause 6. Specifically:
6.1.1 You must ensure that You comply fully with any and all applicable local, national and international laws and/or regulations;
6.1.2 You must not use the Services in any way, or for any purpose, that is unlawful or fraudulent;
6.1.3 You must not use Our Platform for unauthorised mass-communications, commonly referred to as "spam" or "junk mail";
6.1.4 You must not use Our Platform to knowingly send, upload, or in any other way transmit data that contains any form of Virus;
6.1.5 You must not attempt to gain unauthorised access to any part of Our Platform, the server on which Our Platform is stored, or any other server, computer, or database connected to Our Platform, and You must not attack Our Platform by means of a denial of service attack, a distributed denial of service attack, or by any other means; and
6.1.6 You must not use the Services in any way, or for any purpose, that is intended to harm any person or persons in any way.
6.2 The following types of Customer Content are not permitted on Our Platform and You must not, using the Services, create, submit, communicate, link to, or otherwise do anything that:
6.2.1 is obscene, deliberately offensive, hateful, or otherwise inflammatory;
6.2.2 promotes violence;
6.2.3 promotes or assists in any form of unlawful activity;
6.2.4 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
6.2.5 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
6.2.6 usis calculated or otherwise likely to deceive;
6.2.7 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
6.2.8 misleadingly impersonates any person or otherwise misrepresents Your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 6.2);
6.2.9 implies any form of affiliation with Us where none exists;
6.2.10 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks and database rights) of any other party; or
6.2.11 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
6.3.1 Suspend, whether temporarily or permanently, Your Account and/or Your right to access Our Platform and/or the Services (for more details regarding such cancellation, please see the Contract);
6.3.2 Remove Your Customer Content (or any part thereof) which violates this Acceptable Usage Policy;
6.3.3 Issue You with a written warning;
6.3.5 Take further legal action against You as appropriate;
6.3.6 Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
6.3.7 Any other actions which We deem reasonably appropriate (and lawful).
6.5 You shall defend, indemnify and hold harmless Us against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with Your use of the Services and/or the Platform, provided that:
6.5.1 You are given prompt notice of any such claim; and
6.5.2 We provide reasonable co-operation to You in the defence and settlement of such claim, at Your expense.
7.1 No part of the Services, the Platform or any accompanying documentation (whether provided in electronic form or otherwise) constitutes advice on which You should rely and is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to any aspect of the Services.
7.2 Insofar as is permitted by law, We make no representation, warranty, or guarantee that the Services or the Platform will meet Your requirements, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
7.3 We make reasonable efforts to ensure that the content contained within Our Site and the Platform is complete, accurate and up-to-date. We do not, however, make representations, warranties or guarantees (whether express or implied) that Our Site or the Platform (and the content therein) is complete, accurate or up-to-date
7.4 We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in any Customer Content, Customer Sites or Third Party Sites. Any such opinions, views, or values are those of the relevant user, and do not reflect Our opinions, views, or values in any way.
7.5 The following services on Our Platform are provided by Third Party Service Providers:
7.5.1 Phone calls;
7.5.4 Cloud Platform Services;
7.5.5 Post Code Lookups;
7.5.6 Data Validation Services; and
7.5.7 Credit Bureau Services.
7.6 We are not responsible for any aspect of any services provided by Third Party Service Providers, nor do we endorse those services in any way.
7.7 Your use of services provided by Third Party Service Providers shall be subject to the terms and conditions specific to those services. We will not be party to any contracts or agreements between You and Third Party Service Providers, nor will we be responsible for such transactions in any way.
8. Our Liability
8.1.1 You assume sole responsibility for results obtained from Your use of the Services and the Platform, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to Us by You in connection with the Services, or any actions taken by Us at Your direction;
8.1.2 all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, are excluded to the fullest extent permitted by applicable law; and
8.1.3 the Services are provided to You on an "as is" basis.
8.2.1 for death or personal injury caused by Our negligence; or
8.2.2 for fraud or fraudulent misrepresentation; and
8.3 Subject to Clause 8.2:
8.4 We exercise all reasonable skill and care to ensure that the Platform is free from Viruses. We do not, however, guarantee that Our Platform or any Customer Content are secure or free from Viruses and, subject to sub-Clause 8.2, We accept no liability for any loss or damage resulting from a Virus that may adversely affect Your hardware, software, data or other material that occurs as a result of Your use of the Services and/or the Platform (including the downloading of any Content from it) or any other website or service that We may provide a link to.
8.5 Subject to sub-Clause 8.2, we neither assume nor accept responsibility or liability arising out of any disruption or non-availability of the Services, the Platform or any Customer Content resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
9. Suspension and Termination
9.3 Your Licence shall automatically terminate, without notice, on the termination or expiry of the Customer’s Subscription under the terms of the Contract.
9.4 On termination of Your Licence for any reason:
10. Contacting Us
10.1 If You wish to contact Us with general questions, You may contact Us by email at email@example.com or by contacting the Customer’s account manager.
10.2 For matters relating the Services, please contact Us by email at firstname.lastname@example.org.
10.3 All complaints are handled in accordance with Our complaints handling policy and procedure, available upon request.
10.4 If You wish to complain about any aspect of Your dealings with Us, please contact Us by email addressed to Management at email@example.com.
11. Privacy and Cookies
12. Other Important Terms
(a) delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or
(b) sent by email to the email address notified by the other party for this purpose.
Any notice shall be deemed to have been received:
(a) if delivered by hand, at the time the notice is left at the proper address;
(a) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or
(a) if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume.
12.7 Clause 12.6 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.
13. Law and Jurisdiction